chief operating officer Job Description
About NGNG™
NGNG was founded in 2007 as a marketing agency, and is on a mission to bring meaningful connection back to peoples’ lives, equip them to be fully and authentically self-expressed, and to innovate the future of business through a more conscious, connected experience for all. We achieve this through customized, aligned, and thoughtful strategy for marketing, sales and fulfillment. Additionally, we’ve helped shape the publishing industry through launching bestselling books, largely in the nonfiction space, in a generative, ethical and scalable way.
We work exclusively with “kind” and serious authors, speakers, coaches and entrepreneurs who want to help others. Our clientele ranges from solopreneurs just starting out to multi-million dollar brands with global impact. Our work is largely in the nonfiction author space and our focus is on helping entrepreneurs grow sustainable online brands based on the message that’s in their heart to share.
Our growth has largely occurred through word of mouth—proving our strategies work and our community loves their experience with us. We are now vision-and-model-ready to layer on additional proven marketing activities to scale our impact.
Ambervilhauer
We have two distinct models for our business that fit underneath the umbrella of NGNG:
- Infinite Impact: Based on our CEO Amber Vilhauer’s bestselling book, designed to get individuals “into Alignment.” Currently includes a 4-week group coaching program and 6-week Certification process, with membership, events, and a derivative book series coming soon (co-authored versions of Infinite Impact with our certified guides).
- Books & Business: High-touch retainer-based consulting for authors and entrepreneurs, digital intensive training programs, group coaching programs and events.
Our goal is to scale from $1M to $5M based on strategy and pipeline in place, in less than 3 years while significantly reducing the dependency of day-to-day operations on our CEO who will continue front-facing in marketing, sales and client fulfillment. The non-negotiable requirement is protecting our warm and loving culture while operating in excellence every day.
Our Core Values: Meaningful Connection, Unwavering Excellence, Better Together, Lean In, and Deeply Fulfilled.
Additional values that express our culture: Deeply caring, professional, courageous, innovative, high-performing, self-accountable, conscious, well-organized, autonomous, playful, transparent, and supportive on all levels.
About the CEO & Founder
Amber Vilhauer is a Books & Business strategist, multi-bestselling author, speaker, and the Founder of NGNG™ Enterprises (No Guts No Glory), an Inc. 5000 top marketing agency. She is the author of Infinite Impact and co-author of The Long Forest Trail with her 8yr old son, Clay.
After a traumatic rock bottom moment when she was 16 years old, Amber chose to dedicate her life to helping individuals feel seen, heard, and valued. This philosophy is baked into everything she does and is central to her mission of helping entrepreneurs create greater Impact.
Since starting NGNG in 2007, Amber has helped thousands of entrepreneurs align their business with their core talents and desires, empowering them to build the life and business of their dreams while naturally scaling revenue and impact. Amber has made more than 1,000 authors #1 bestsellers and has twice been recognized as Female Entrepreneur of the Year. She loves turning every situation into a win-win and bringing people together to co-create powerful outcomes.
Amber currently resides in Northern Colorado with her son Clay, who is a bright light in her life. They frequent their cabin in the woods to soak in nature, focus on play, and have meaningful conversations.
Review Amber’s full bio at www.ambervilhauer.com/media
Seeking to Fill the Following Position:
- Complete the application form HERE including a Loom video introduction (max 10 minutes) covering:
- What excited you about this opportunity
- Why you feel you are the most qualified fit
- Who you are personally
- Your compensation needs (initial) and goals (3-year)
- Anything else you think we should know
- Minimum 10 years of experience in Operations Leadership, preferably with high-growth startups
- Balance of analytical thinking and emotional intelligence, to offer creative solutions as well as work comfortably in a P&L
- Proven track record of implementing operational systems and metrics
- Strong technical acumen and experience optimizing business tools and processes
- Excellence in both strategic planning and tactical execution
- HIGHLY reliable, low-maintenance, with outstanding communication skills (with a shared belief that open, kind, professional and honest communication is in the highest and best for all)
- Entrepreneurial mindset with structured approach to growth
- Based in USA or Canada (remote position)
KEY OPERATIONAL RESPONSIBILITIES
- Design and implement scalable operational systems and processes
- Create metrics dashboards and KPIs to monitor business health and growth
- Optimize and automate our technology stack and workflows
- Develop and maintain project management frameworks
- Lead strategic planning and execution across all business units
- Manage team resources, capacity, and delivery excellence
- Drive continuous improvement in all operational areas
ADDITIONAL LEADERSHIP AREAS
- Manage relationships with Networking & Referral Partners
- Review and maintain company contracts and agreements
- Lead team communication, coaching, and development
- Support minimal conflict resolution and maximize positive team and customer experience
- Drive recruitment and team-building initiatives
- Create and optimize SOPs across the organization
- Lead strategic business and financial planning
TEAM & TECHNOLOGY
You’ll lead a talented remote team including:- Fractional CFO Team (bookkeeping, monthly reporting, CPA, taxes)
- Part-time General Office Manager
- Executive Assistant to the CEO
- Program and Community Strategist
- Two Senior Account Managers
- Copywriter
- Marketing Team (4)
- Contract Design & Web Design (4)
- Legal as needed
Application process: Start by completing our online application, which includes a video introduction to help us learn about you. We assess your understanding of our company and your alignment with our core values. Qualified applicants will have a 30-minute initial call with Amber, followed by a 60-minute team meeting, and then a final interview with Amber. If accepted, you will begin onboarding. Final decisions will be made by November 17th.
Start Date: Immediate
Hours and Filing Status: Initial contract position at roughly 30 hours/week during training, growing into a full-time employee position upon proven ability within 90 days.
Compensation: Rate is negotiable. We would like to explore a base salary + profit share so you are absolutely rewarded for your efforts and growth approach. We are also open to discussing salary only. All payments are made via wire transfer weekly. Be prepared to share your starting compensation needs and goals in the application process.
Location: Fully remote role (USA/Canada only), core hours in Mountain Time Zone.
PLEASE do NOT apply if: You have less than 10 years of experience in Operations Leadership.
TO APPLY:
YOU MUST click the button bellow and COMPLETE THIS VERY QUICK APPLICATION FORM
Applicants that do not apply using the form will not be eligible for hire!
